Fix the leak. Keep the revenue.
We organize everything we build around the Four Leaks, so you always know exactly what problem a service solves, and what it's worth to fix it.
Response
Every call, form, and message is a chance to earn a customer, or lose one to whoever answers first. These are the systems that make sure it's always you.
AI Voice Agent
Answers calls 24/7, handles FAQs, books and reschedules appointments, sends confirmations, transfers to a human when needed.
A voice platform wired into your calendar and CRM, so a booking taken at 2am is on the schedule by morning.
AI Receptionist (overflow)
Picks up only when all lines are busy or out of hours, so nothing goes to voicemail.
The same voice stack, scoped to the overflow. Your team still answers every call it can reach.
Missed-Enquiry Text-Back
Any unanswered call triggers an SMS within 30 seconds; replies route to a shared inbox.
Sits on top of the number you already publish. Nothing about how you take calls changes.
Web Chat & Social Support
Answers on the website, SMS, WhatsApp, and social DMs from one knowledge base.
One knowledge base behind every channel, so the answer is identical wherever it is asked.
Speed-to-Lead Router
Form submission triggers a response within 60 seconds and assigns an owner.
Connects your existing forms to your inbox and CRM. Speed is most of the win.
After-Hours Triage
Distinguishes genuine emergencies from everything else; escalates or books accordingly.
A voice agent with escalation rules you write, so a real emergency still reaches a real person.
Call Scoring & Coaching
Transcribes and scores every call against a booking rubric; weekly digest flags calls that should have converted.
Scored against a rubric you approve, so coaching points are specific rather than a feeling about the week.
Where to start: missed-enquiry text-back. It takes hours rather than weeks, touches nothing else in your stack, and by the end of the first week you can count the replies it recovered.
Follow-up
Most sales aren't lost to a competitor. They're lost to silence. These systems make sure every quote, proposal, and lead gets followed up until it's won or closed.
Quote & Proposal Follow-up
Anything unapproved after 48 hours enters a sequence, then escalates to a human task.
Watches your CRM or job system for quotes that have gone quiet, and stops the moment one replies.
Dormant-Opportunity Mining
Pulls declined or expired quotes, filters by age and relevance, and generates targeted outreach.
Reads the quotes already sitting in your system. Usually the largest recoverable pool in the business.
AI Sales Agent
Qualifies inbound leads, answers questions, books meetings, updates the CRM.
A chat or voice agent that writes back to your CRM, so the record is current without anyone typing it up.
Proposal & Quote Generator
Turns notes, voice memos, and photos into a branded good / better / best proposal.
Your notes in, your template out. Nothing reaches the customer before you have read it.
Pipeline Hygiene Agent
Flags stale deals, missing fields, and unassigned leads; nudges the owner weekly.
Reads your CRM on a schedule and sends one short list of what needs a decision.
Outbound & Lead Generation
Prospect discovery, list building, and personalized email or LinkedIn sequences.
Sent from your own domain against a target list you sign off on, never a bought one.
Retention
It's far cheaper to keep a customer than to find a new one. These systems catch quiet churn before it happens, and turn happy customers into your best source of new business.
Review & Reputation Engine
Requests a review after every completed job; routes unhappy responses privately to the owner first.
Triggered by job completion in the system you already use. Compounds, because local ranking drives lead flow.
Customer Reactivation
Identifies customers past their normal return interval and runs a win-back campaign.
Segments your customer list by how long a return usually takes, then writes the offer that fits each group.
Renewal & Retention
Tracks expiring plans, contracts, and subscriptions; automates renewal nudges and failed-payment recovery.
Reads renewal dates and failed payments straight from your billing system, so nothing lapses silently.
Referral Engine
Asks for a referral at the point of maximum satisfaction and tracks the result.
One message, sent at the right moment, tracked through to the job it produced.
Post-Service Follow-up
Day-3 check-in and satisfaction capture, feeding both the review engine and service recovery.
A single scheduled message after every job, with replies landing in an inbox a person reads.
Admin
The busywork that eats an owner's week rarely shows up on a P&L, but it's the most expensive leak of all, because it's your time. These systems take the repetitive work off your plate.
Owner's Weekly Scorecard
One email every Monday morning: volume, conversion, revenue, missed enquiries, reviews, receivables.
Pulls from your CRM, accounting, and review profiles into one page you can read with a coffee.
AI Knowledge Assistant
Trained on your SOPs, manuals, pricing, and policies, so staff and customers can find answers without asking you.
Built from documents you already have, and every answer cites the page it came from.
AI Email Assistant
Categorizes the inbox, drafts replies, and surfaces what actually needs the owner.
Connects to the mailbox you already use. Drafts wait for you — nothing sends on its own.
Document Processing
Extracts and validates data from invoices, intake forms, contracts, and applications.
Reads the document, checks it against your rules, and anything it is unsure of goes to a person.
Process Automation
Automates CRM updates, invoicing, approvals, onboarding, and handoffs between systems.
Runs across the tools you already pay for, in the order your team already works.
Recruiting Responder
Replies to applicants within five minutes, screens, and offers self-scheduled interviews.
Triggered by your job ads, with interview slots taken from your real calendar.
Internal Help Desk
Answers repeat HR and IT questions for staff.
The same knowledge assistant, pointed at internal documents and available to staff only.
Analytics Assistant
Answers plain-language questions about your own operating data.
Reads your existing exports or reporting database, and shows the figures behind every answer.
Start with the leak, not the technology.
We will map the problem, estimate its cost, and identify the smallest useful system to build first.
Book a free leak audit